Your privacy is paramount
3rd Generation Doors Pty Ltd (3rd Generation Doors), operates www. 3rdGenerationDoors.com.au (the Website) and recognises the importance of privacy protection in order to comply with the National Privacy Principles (as amended or replaced from time to time) set out in the Privacy Act 1988 (Cth) (Act).
What types of personal information do we collect?
We will collect your name, email address, state, postcode, phone number and business name when you log a contact or service request.
How do we use your personal information?
- to provide you with information you request about us or the products or services we offer;
- to provide information to persons expressly authorised by you;
- to provide products or services you request from time to time;
- to determine and notify you of what products or services (including third party products and services) we consider are likely to be of most interest to you;
- to understand your needs and Website usage to help us improve the Website, our marketing or the way we do business; and
- to contact you for direct marketing and promotional purposes including providing you with information about new products or services, events and special offers, unless you tell us that you do not wish to receive this type of information.
We will never your information to a Third Party without your permission. We may also send you other electronic messages updating you about products, services, offers and special offers. We will only send you such electronic messages if you have consented to receive them or it can be inferred from your existing business or other relationship with us, that there is a reasonable expectation of receiving those electronic messages. All electronic messages will identify us.
How do we collect your personal information?
We collect your personal information from information you provide directly to us when you fill in a website form, contact us, participate in surveys or questionnaires and from information you upload to the Website from time to time.
What happens if you don’t provide us with the information we require?
If you don’t provide us with certain information, we may be unable to provide you the information, products or services you wish to buy or receive.
Personal information security
Using Third Parties to process your information
We may occasionally use third party companies (third party service providers) to manage information that you provide or a secure third party service to process payments. When we use third party service providers, to the extent practicable, we keep the amount of personal information they hold to a minimum, have contracts in place to stop them using your information except on our behalf and obviously use reasonable efforts to make sure they are as careful with your information as we are.
Where your information is stored
Subject to the below, personal information we collect from you is stored securely on servers in Australia and/or the United States.
For us to provide you with the services offered through the Website or for you to access Third Party Websites and Third Party Accounts via the Website, we may be required from time to time to: (a) use your Materials to access or directly link to Third Party Websites and your Third Party Accounts; (b) disclose your Materials to Third Party Providers; (c) retrieve information from Third Party Providers and Third Party Websites about you or about your Third Party Accounts; and (d) view details of your Third Party Accounts.
Your rights of access and correction
We may withhold or refuse you access to your personal information if we are legally authorised to do so or where its disclosure to you is restricted by law, is the subject of legal action, or may compromise the privacy of another person. We may charge you a reasonable fee to access your information as permitted by applicable law.
How can you stop receiving marketing information?
Where marketing information is forwarded to you via electronic messages, there will be a functional ‘unsubscribe’ mechanism contained in the message.
If you no longer wish to be contacted by us or receive such marketing information, you can advise us:
by emailing us at service@3rdGenerationdoors.com.au or
by clicking the ‘unsubscribe function’ (where marketing information is sent electronically).
We will keep a record of your request to ensure you do not receive that information in the future.
You cannot refuse to receive information which we are required to provide you by law.